Before making a request to our support team, please make sure you have only signed up with one Account and you have added all the correct information to the basket page. This article can help with adding two gift card codes as well as a debit/credit card transaction. This process includes:
Please make sure that you enter your contact details and accept the Terms and Conditions tick/check box and click 'Submit'.
2. Have you accepted the amount to pay and clicked "Submit" twice? The first time you click ‘Submit’ is to assign the available balance from your eGift card code to your basket page. Please allow 30 seconds and then second time you click ‘Submit’ is to process and complete the transaction. You will need to repeat this process if you have two eGift card codes.
Please note: if you enter the eGift card code into the discount voucher code box below, the eGift card code will not work and you will receive an invalid code (error) message. Only enter a discount voucher code in the box below.
Reminder: You will need to click submit twice to accept and process the eGift card code value into the basket page to pay for your order. Please allow 30 seconds when you click submit, to enable the system to process the eGift card codes.
3. Once you click Submit for the second time, the basket will process the value of your eGift card code and issue payment for your transaction in the eGift card code box. Only click Submit if you wish to complete your transaction within the 20 minute payment window. If you are adding two eGift card codes, you simply need to ‘copy and paste’ the first eGift card code and click submit once to find the gift card. Wait 30 seconds and click submit for the second time, to process the amount from the first eGift card code to the basket. Then repeat the process with the second gift card code: ‘copy and paste’, click submit once to find the second eGift card code, wait 30 seconds and click submit for the second time to process the amount from the second gift card code to the basket. The two eGift card code amounts will be deducted from the basket page total and if a balance is still remaining, you can add a credit/debit card in order to complete your transaction and booking.
4. Have you checked that you have completed all of your eGift card code payments before entering your 3rd Party Payment Method?
5. If you do not have any additional balance to pay, with a 3rd Party Payment Method (Visa, MasterCard, American Express or Paysafecard), on top of the eGift Card code value, then when you click 'Submit', this will complete your transaction.
6. If you do have an additional amount to pay after you have entered your eGift Card code(s), or if you simply wish to pay with a 3rd Party Payment Method, you will need to enter your Payment details in the 3rd Party Payment Method section on the basket page. If you are paying with Visa, Mastercard or American Express, click 'Pay now'. If you are a Paysafecard customer, click the paysafecard button and follow their instructions to complete your payment. If your basket is older than 20 mins, you will need to complete your search and booking again, as the live dynamic pricing with our supplier will have timed out.
If you receive an error message due to missing details, or your basket has timed out, please try again from a different browser and clear your cookies.
Once completed, you will receive a booking confirmation email, (which means we are processing your booking with our suppliers) and a booking confirmation voucher will be sent to you via email separately.
If you are still encountering issues completing your transaction, we would request that you clear you cache and cookies and try a different browser. Failing that, please send a full screenshot picture of the basket page, including your full Contact Information, including full address, the 3rd Party Payment Method form and the Terms and Conditions box (checked/ticked), by replying to the Order Ref email you have received.