In the first instance you should message our Customer Support Team using the instant messenger in the bottom right hand corner of the page.

We require your name:

1) Booking reference number (not the Order reference number)

2) A copy of your passport with your picture and passport number displaying (both pages) for additional verification.

3) Hotel name and booking dates

Generally 99% of all bookings have no issues.

COVID-19 is causing havoc in many industries and some suppliers may be experiencing technical or staff resource issuers as tourism recovers, so please be patient and this will get resolved as a matter of urgency.

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