In the first instance you should message our Customer Support Team using the instant messenger in the bottom right hand corner of the page.
We require your name:
1) Booking reference number (not the Order reference number)
2) A copy of your passport with your picture and passport number displaying (both pages) for additional verification.
3) Hotel name and booking dates
Generally 99% of all bookings have no issues.
COVID-19 is causing havoc in many industries and some suppliers may be experiencing technical or staff resource issuers as tourism recovers, so please be patient and this will get resolved as a matter of urgency.