If you have been unable to access your Account it may be for one of two reasons:

  1. You may have forgotten your password, should this be the case you will need to click on the Forgotten your password link on the login page. When you sign up to an Account our system sends you a secure temporary password to log in, which we recommend you change to your own personal and private password. Please note that you need to keep the "Welcome to TripGift" email with this temporary password. You will also need to remember the email you used to sign up to an Account. To login you will need your Username (Your email) and Password (a temporary password) is sent to your email that you used to register an Account. Simply search for the "Welcome to TripGift" email and do not forget to check your spam/junk email folders just in case. If you did not change the temporary password that you received when you first signed up to an Account, you will not be able to receive a reminder or option to change password, you will need to find the "Welcome to TripGift" email that was sent to you with the temporary password included when you first signed up to an account.

  2. Your Account may have been temporarily suspended pending further verification, review for any breach of Terms and Conditions or approval for reactivation from our Compliance team.  Should this be the case you will be required to follow the exact instructions by giving proof of ID of all persons involved in the transaction and any additional information as requested by our Customer Success Team. You will be required to send a message using the online Messenger in the bottom right hand corner of the page.

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