Updated: October 29, 2026
To successfully redeem your gift card, please follow the below steps:
1. Create Your Account (Mandatory)
If you don’t already have an account, you’ll need to create one here before redeeming your gift card.
2. Add Your Gift Card to your Account (Optional)
We recommend adding your gift card to your account under My Account > Gift Vouchers.
Enter your gift voucher code in the grey box and click ‘Claim Gift Voucher’. This securely stores the code in your account, making it easy to use for future purchases.
Alternatively, you can enter your gift voucher code directly at the basket stage.
3. Ready to Book?
Start by creating a search for your trip:
Select the item you wish to book and enter the traveler(s) details.
Proceed to the Complete Your Booking page.
4. Apply your Gift Card code at checkout
If you have not already added your gift card code to your account, click ‘Have a gift card code or promo voucher code?’ This will display a box where you can enter your code.
Copy and paste your gift card code into the voucher box, then click ‘Apply’.
Once applied, the gift card value will be deducted from your basket total, reducing the Total to pay.
If you have already added your Gift Card code to your account, a drop-down menu will appear in the box above, allowing you to select the Gift Card you wish to use for payment.
5. Enter your billing details.
Enter your billing details in the box provided.
6. Paying any remaining balance
If there is a remaining balance after applying your gift card, you can complete your payment using one of the available payment methods:
Visa, Mastercard, American Express, Discover card → click 'Pay now'
Googlepay → A pop up box will appear follow the on-screen instructions
Applepay→ A pop up box will appear follow the on-screen instructions
Paysafecard → click the Paysafecard button and follow the on-screen instructions
Your basket must be completed within 20 minutes. Live prices and availability may change or expire during this time.
Once your order is fully paid, you will be directed to the Order Confirmation page.
6. Having trouble?
If you encounter an error message or your basket times out, try the following:
Quick Fix: Clear your browser's cookies and cache, or try using a different browser. For example, if you are using Chrome, try Firefox or Safari.
Still stuck? We're here to help! Please reply to your order reference email and attach a screenshot of your basket page showing:
The specific error message or timeout screen
The third-party payment method form
The checked “Terms and Conditions” box
Note: Please ensure your Order Reference Number and a brief description of the issue are included in your email. We will use the contact information already linked to your order for support.
